Thank you for visiting www.mindots.ae The Company, (herein referred to as “We”) appreciates the importance of The Customer’s, (referred herein to as “You/Your”) trust. This Privacy Policy describes the types of personal and non-personal information we collect on the Site, how we use such information and to whom and under what circumstances we may disclose it. By accessing the Site on any computer, mobile phone, tablet, or other device (herein collectively referred to as, “Device”), you agree to the terms of this Privacy Policy. If you do not agree to the policy, please do not use the site.
REFUND and CANCELLATION POLICY
Cancellation
Notice of cancellation must be made via e-mail to cart@mindots.ae
A cancellation acknowledgment will be sent within 4 working days.
Cancellations made 7 days or more in advance of the event date, will receive a 100% refund. Cancellations made within 6 days will incur a 59 AED cancellation fee.
If a cancellation is accepted, the Refunds will be made through the original mode of payment only as per the Refund Policy.
Refund Policy
In case of cancellation, your refund will proceed within 6-7 business days from submission of your cancellation. We will update you via email once your refund has been initiated.
The total time for the refund to be reflected in your account depends on your refund method and issuing bank. We will refund the full amount of the product canceled but the customer bank may charge a transaction fee as per their policy.
If we refund by credit card, we will only refund the amount we received, and bank charges will be borne by customer.
Refunds will only be provided through bank, in the case of cash payment the customer will have to provide their bank details in order to receive the refund.
CLEAR CONTACT INFORMATION
CONTACT US
Phone: +971 52 801 8865
Email: support@mindots.ae
Address: MBAM0380 Compass Building, Al Shohada Road, AL Hamra Industrial Zone-FZ, Ras Al Khaimah, United Arab Emirates
PROCESSING NETWORK LOGOS (MUST BE ON WEBSITE’S HEADER OR FOOTER)
Accepted Processor Logos (I.e., Mastercard, Visa).
CHECKOUT AND PAYMENT PROCESS INFORMATION
During the checkout and payment process, your website must clearly show your company’s:
- Mindots Institute FZ LLC
- Mindots Academy
- Company registration number: 4044872
- Company location: MBAM0380 Compass Building, Al Shohada Road, AL Hamra Industrial Zone-FZ, Ras Al Khaimah, United Arab Emirates
SUBSCRIPTIONS AND FREE TRIALS (IF APPLICABLE ONLY)
If you are offering subscriptions or free trials, follow these requirements:
- During the order process, make sure that the cardholder gives their consent to enter a subscription service.
- Send an electronic reminder notification, such as an email or SMS, and a link to online cancellation at least 7 days before initiating a recurring transaction if:
- A trial period, promotional period or introductory offer has expired.
- The recurring agreement has changed. For example, the price or the billing period.
- Transaction receipts must include:
- The length of a trial period, introductory offer, or promotional period.
- The amount and date of the initial transaction even if no amount is due.
- The amount for subsequent recurring transactions.
- A way to allow the cardholder to easily cancel any subsequent transactions, for example a link or using an SMS.
- The cancellation of subscription payments must be easily accessible for online shoppers. For example, provide a link to a cancellation page.
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